1. Introduction

Justice Realty Group respects your privacy and is committed to protecting the personal information you provide through our website, contact forms, communications, and services.

This Privacy Policy explains the types of information we may collect, how we use that information, how it may be disclosed, and the choices available to you regarding your personal information.

By accessing our website or voluntarily submitting information through our forms or communication channels, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • First and last name 
  • Email address 
  • Telephone or mobile phone number 
  • Mailing or service address 
  • Information related to your inquiry or requested service 
  • Information submitted through contact, appointment, quote, consultation, or other website forms 
  • Communications sent to us by telephone, email, or text message 
  • SMS consent and communication preferences 
  • Appointment, service, transaction, or customer-support information 

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited, referring website, and other website usage information through cookies and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and customer requests 
  • Provide information about our products or services 
  • Schedule and confirm appointments or consultations 
  • Send appointment reminders and scheduling updates 
  • Provide customer care and service-related communications 
  • Maintain customer and communication records 
  • Process requests and provide requested services 
  • Improve our website, customer experience, and business operations 
  • Detect and prevent fraudulent or unauthorized activity 
  • Comply with applicable legal and regulatory requirements 
  • Send marketing communications only when appropriate and separate consent has been obtained 

4. SMS and Mobile Information

If you voluntarily opt in to receive text messages from Justice Realty Group we may collect and maintain your mobile phone number, SMS consent record, communication preferences, message content, delivery information, and communication history.

Depending on the services you request, Customer Care text messages may include:

  • Responses to customer inquiries 
  • Appointment confirmations 
  • Appointment reminders 
  • Scheduling or rescheduling notifications 
  • Service-related updates 
  • Account or transaction notifications 
  • Customer-support communications 

Message frequency varies depending on your inquiries, appointments, services, and account activity.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. You may receive one final confirmation message after opting out.

For assistance, reply HELP or contact us using the contact information provided below.

5. Mobile Information and SMS Consent Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us with SMS delivery, customer relationship management, website hosting, or other operational services. These providers may process information only as necessary to perform services on our behalf and are not authorized to use SMS consent information for their own marketing or promotional purposes.

This type of clear non-sharing disclosure is particularly important for A2P review. Twilio can reject campaigns when a privacy policy suggests that mobile numbers or messaging consent may be shared for marketing. 

6. How We May Share Personal Information

We may share non-SMS personal information with trusted parties when reasonably necessary for legitimate business purposes, including:

  • Website hosting and technology providers 
  • Customer relationship management providers 
  • Email and communication service providers 
  • Analytics and security providers 
  • Professional advisors such as attorneys, accountants, auditors, or insurers 
  • Government agencies or legal authorities when required by law 
  • A successor organization in connection with a merger, acquisition, reorganization, or sale of business assets 

Regardless of the above, mobile phone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Understand website traffic 
  • Analyze website performance 
  • Remember user preferences 
  • Improve functionality and user experience 
  • Measure the effectiveness of website content 

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services 
  • Maintain business and customer records 
  • Fulfill legal or regulatory obligations 
  • Resolve disputes 
  • Enforce agreements 
  • Document communication consent and opt-out preferences 

SMS consent and opt-out records may be retained where necessary to document and honor your messaging preferences.
10. SMS Messaging Terms

By providing your mobile phone number and voluntarily opting in to SMS communications, you consent to receive customer care text messages from Justice Realty Group at the telephone number you provide.

Messages may include, but are not limited to:

  • Responses to customer inquiries 
  • Appointment confirmations 
  • Appointment reminders 
  • Scheduling or rescheduling updates 
  • Service-related notifications 
  • Account or transaction updates 
  • Customer care and support communications 

Message Frequency:
Message frequency varies depending on your interactions with Justice Realty Group, your inquiries, appointments, requested services, and account activity.

Message and Data Rates:
Message and data rates may apply. Your wireless carrier’s standard messaging and data charges may apply to messages you receive from or send to Justice Realty Group

Opt-Out Instructions:
You may opt out of SMS communications at any time by replying STOP to any text message. After opting out, you may receive one final confirmation message acknowledging your request.

Support:
For assistance, reply HELP to any text message or contact us at:

Email: [Official Business Email]
Phone: [Business Phone Number]

Consent:
Consent to receive text messages is not a condition of purchase or service.

Privacy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Information collected through the SMS program will be handled in accordance with our Privacy Policy.

11. Your Choices and Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information 
  • Request correction of inaccurate information 
  • Request deletion of certain personal information 
  • Withdraw consent where processing is based on consent 
  • Opt out of eligible marketing communications 
  • Opt out of SMS communications by replying STOP 
  • Request information about how your personal information is used 

Marketing email recipients may also unsubscribe through the unsubscribe instructions included in applicable emails.

12. Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authorization. If we learn that we have collected such information improperly, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, availability, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

14. Third-Party Service Providers

We may use third-party service providers to support our website and business operations, including hosting, email delivery, SMS delivery, customer relationship management, analytics, payment processing, and security.

These providers may access personal information only as necessary to perform authorized services on our behalf.

SMS opt-in data and consent are excluded from marketing-related sharing and will not be provided to third parties or affiliates for their marketing or promotional purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Justice Realty Group
PO Box 996

Swansboro NC 28584
Phone: 252-503-9313
Email: [email protected]
Website: JusticeRealtyGroup.com